Shipping policy
Welcome to Riwaayat. We aim to make your shopping experience smooth and reliable. Please read our shipping policy below for details about order processing and delivery.
1. Order Processing
- Orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation message with tracking information, where available.
2. Delivery Time
For orders within Pakistan, delivery usually takes 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other unexpected circumstances.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on your delivery location and order details.
From time to time, Riwaayat may offer free shipping promotions. Any applicable offer will be clearly mentioned on our website.
4. Order Tracking
If tracking is available for your order, we will provide the tracking details after your order has been dispatched.
You can use the tracking information to follow your package's delivery status.
5. Incorrect or Incomplete Address
Please make sure your shipping address, phone number, and other contact details are correct before placing your order.
Riwaayat is not responsible for delays or additional charges caused by an incorrect or incomplete delivery address provided by the customer.
6. Delayed or Lost Orders
While we work with reliable courier services, occasional delays may occur due to circumstances beyond our control.
If your order is significantly delayed or appears to be lost, please contact our customer support team so we can assist you.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.
We will review the issue and assist you according to our return and exchange policy.
8. Contact Us
If you have any questions regarding shipping or your order, please contact Riwaayat Customer Support through the contact information provided on our website.
Thank you for choosing Riwaayat.